Oct 13

In this section, whether your organization has implemented a contract or a service level agreement with a vendor, both should be managed and regularly monitored. Both should not be considered a static document, as they will change. Both must be actively monitored, managed, and have a defined framework for change management and monitoring for the duration of the vendor relationship. In addition to legal provisions and generally accepted provisions, contracts should describe the rights and obligations of the supplier and the organization and contain the following 14 elements: pitfalls? Read the fine print. I know it sounds old-fashioned, but take the time to understand what`s covered and what`s not. If something isn`t needed or something needs to be omitted, learn how to customize the support contract. Sometimes the small, long-term extra cost pays off anyway. Acquire the support and coverage and get back to normal, a little more relaxed, because you know that if something gets a little wobbly, you are covered. It`s like a good insurance policy. The SLA is a documented agreement. Let`s see an example of an SLA that you can use as a template to create your own SLAs.

Remember that these documents are flexible and unique. If necessary, make changes, as long as you include the relevant parties, in particular the customer. Also make sure you have your help in enforcing the contractual terms, even if it means you have to degenerate elements to make sure you receive them. .

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