Oct 18

To ensure compliance with the EU-US Data Transfer Act, our agreement with Customer.io is based on the EU Standard Contractual Clauses and a GDPR-compliant data processing agreement. Amazon AWS is committed to processing all personal information received from members of the European Union (EU) or Switzerland in accordance with the applicable Privacy Shield Principles. For more information on the Privacy Shield Framework, please see the U.S. Department of Commerce`s Privacy Shield List at www.privacyshield.gov/welcome. Respond to requests from data subjects for the export, correction, modification or deletion of personal data. Zendesk understands that data privacy and security issues are a top priority for customers. You can object to the analysis of your browsing behaviour. You will be informed of the possibilities of objection in this data protection declaration. Zendesk has documented and implemented internal mechanisms to limit the processing of personal data to certain specific uses related to Zendesk products and services.

End-user rights: Organizations need to know which end users they can process personal data with. The GDPR establishes extensive rights for end users, and organizations should be able to accommodate these rights. Zendesk uses data centers in three main regions: the United States, Asia Pacific, and the European Union. Service data can be stored in any region. Customers can select the region where the data centers are located, where some of their service data is located, by purchasing the Data Center Locality add-on. For more information, see the Regional Data Hosting Policy. Since its inception, Zendesk`s approach has been rooted in a strong commitment to privacy, security, compliance, and transparency. This approach includes helping our customers comply with EU data protection requirements, including those of the General Data Protection Regulation (“GDPR”), which replaced the EU Data Protection Directive (also known as “Directive 95/46/EC”) and became applicable on 25 May 2018. The data subject has the right to complain to a supervisory authority about a violation of data protection laws. The competent data protection supervisory authority is the data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Appointment of a Data Protection Officer (“DSB”): Customers may need to appoint DPO to manage issues related to the processing of personal data. You can prevent the collection of your data by Google Analytics by clicking on the following link. This activates an opt-out cookie that prevents the collection of your data during future visits to this website: Disable Google Analytics. A company is not obligated to delete data unless one of the following reasons is true: We also have standard contractual clauses with Slack regarding their data processing addendum. Zendesk customers who purchase the datacenter location add-on have the option to select the region (from the available regional Zendesk options) where the datacenter where their service data is located. .